Complaints:

We are very sorry if your experience of our service did not meet your expectations in any way. If your experience was not up to standard then you can complain to Central Ambulance Service and we will review and investigate your complaint. You can complain by emailing us, telephoning our office or writing to us using the contact information below. 

Alternatively you can download our complaint forms and send these in by post or as an email attachment - these forms capture the right information we need to deal with the complaint as soon as possible. 

What happens next?

Once we receive your complaint we will acknowledge that we have received

it within 24 hours. We will then deal with the complaint inline with our comments, complaints and compliments policy document which we will send you.